How to edit and view billing information

This section does not apply to most users.

Note: Only account Admins can view and manage plans and billing.

If you notice something unexpected in your invoice, check to see how many users you have in your account and which account plan you are subscribed to in the Account page on the navigation bar within the Usage window. Contact [email protected] for additional support.

Canoa Billing Basics

1. Canoa charges on a monthly basis via credit card

2. Though most users use the free tool, there are some accounts that access paid features

3. If you would like to downgrade or cancel your subscription, reach out to [email protected] at least five business days before your next scheduled payment or avoid being charged.

   • Only admins can make a cancellation request.

   • Downgrading or cancelling your subscription will result in a loss of access to your Canoa work.

See your plan and billing details

• Go to the Account page in the navigation menu

• Under Subscription, you'll see your account settings, your account usage (number of Canvases, billable users, and number of custom products), and which plan you're on.

• Click Payment Method and Invoice History to view your billing details. You'll be asked to enter in your email associated with your account. An email will be sent to your inbox to provide access to view your payment method and invoice history.

• Under Users, you'll see all the users that belong to your account.

Update your payment method & billing information

• Go to the Account page in the navigation menu.

• Click Payment Method to edit your billing details. You'll be asked to enter in your email associated with your account. An email will be sent to your inbox. Click that email to edit and update your payment method and associated billing information.

Enter in your email associated with your Canoa account to edit and view your billing information.