How to edit and view billing information
This section does not apply to most users.
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This section does not apply to most users.
Last updated
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Canoa charges on a monthly basis via credit card
Though most users use the free tool, there are some accounts that access paid features
If you would like to downgrade or cancel your subscription, reach out to at least five business days before your next scheduled payment or avoid being charged.
Only admins can make a cancellation request.
Downgrading or cancelling your subscription will result in a loss of access to your Canoa work.
Go to the Account page in the navigation menu
Under Subscription, you'll see your account settings, your account usage (number of Canvases, billable users, and number of custom products), and which plan you're on.
Click Payment Method and Invoice History to view your billing details. You'll be asked to enter in your email associated with your account. An email will be sent to your inbox to provide access to view your payment method and invoice history.
Under Users, you'll see all the users that belong to your account.
Go to the Account page in the navigation menu.
Click Payment Method to edit your billing details. You'll be asked to enter in your email associated with your account. An email will be sent to your inbox. Click that email to edit and update your payment method and associated billing information.
